Last updated: June 2026 | Applies to all orders on jalashka.com
Return & Exchange Policy
Quick Summary: 7-day return & exchange window from delivery. Items must be unused, unwashed, with all tags & original packaging intact. Free reverse pickup. Refund to original payment method or store credit — your choice.
1. Return Window
You may initiate a return or exchange request within 7 days of the date of delivery as confirmed by our logistics partner’s tracking system. Requests raised after this window will not be accepted.
We recommend raising your request as early as possible. If you face any difficulty, contact us at support@jalashka.com.
2. Eligibility Conditions
To qualify for a return or exchange, the item must meet all of the following:
Return requested within 7 days of delivery
Item is unused, unworn, and unwashed
All original tags, labels, and packaging are intact and attached
Item is free from stains, perfume, deodorant, makeup, or any post-delivery damage
Item was not marked “Non-Returnable” or “Final Sale” at the time of purchase
The correct item is handed over to the courier at the time of pickup — Jalashka is not responsible for items incorrectly handed over
Quality Check: All returned items are inspected at our warehouse. Items that fail the quality check (worn, washed, damaged, or tags removed) will not be accepted and will be returned to you at your cost.
3. Unboxing Video Policy
For claims related to wrong items, missing products, or damaged goods, an unboxing video showing the sealed package being opened is required. Please record this video whenever you receive a Jalashka order. Claims without video proof may not be accepted.
4. How to Initiate a Return or Exchange
Step 1 — Raise a Request
Email support@jalashka.com or WhatsApp us within 7 days of delivery. Include: Order number, item(s) to return/exchange, reason, and photos (if defective or wrong item).
Step 2 — Approval
Our team reviews your request within 2 business days. You’ll be notified of approval or rejection with reasons.
Step 3 — Reverse Pickup
For approved returns, we arrange a free reverse pickup from your delivery address. Our courier will make up to 3 pickup attempts. If all 3 are missed, the return request will be cancelled.
Step 4 — Quality Check
After pickup, our quality team inspects the item within 2 business days. You’ll be notified of the outcome.
Step 5 — Refund or Exchange
Upon successful QC, your refund will be initiated or your exchange item dispatched within the timelines below.
5. Refund Options & Timelines
Refund Method
Timeline After QC Approval
Details
Store Credit (Jalashka Wallet)
Within 24–48 hours
Credited to your Jalashka account. Valid 12 months. Usable on any future order.
Original Payment Method
5–10 business days
Refunded to original UPI, card, net banking, or wallet. Bank timelines may vary. SMS alerts for refunds above ₹5,000.
COD Orders
5–7 business days
Refunded to your bank account or UPI ID (you must provide details at the time of raising the return request).
EMI Orders
As per your bank’s process
For orders paid via EMI, the refund is processed to the card used. Your bank will then cancel or adjust the EMI instalments. Please note that any interest/processing fees already charged by your bank may not be refunded by Jalashka — contact your bank directly for EMI-specific queries.
Note: Shipping charges (if collected at checkout) are non-refundable unless the return is due to Jalashka’s error (wrong item, defective product, or lost in transit).
6. Exchange Policy
Exchanges are available for a different size or colour of the same product, subject to availability.
If the required size or colour is unavailable, we will offer store credit or a full refund.
Only one exchange per order item is permitted. Exchanged items cannot be exchanged again.
Exchange items are dispatched within 5–7 business days after the original item passes QC.
6A. Size & Fit Disclaimer
Each product page has a detailed, garment-specific size chart. We strongly recommend measuring yourself before placing an order and comparing with the chart provided.
Please Note: If you select a size based on the size chart provided and the garment does not fit as expected due to your own measurements or personal fit preferences, this is not considered a defect. However, you may still raise an exchange request for a different size within 7 days (subject to availability and eligibility conditions). If you are between sizes, we recommend sizing up — or WhatsApp us before ordering for personalised size advice.
7. Non-Returnable Items
The following are not eligible for return or exchange under any circumstances:
Items that are worn, washed, altered, or damaged after delivery
Items with removed, cut, or tampered tags or labels
Gift cards, vouchers, and promotional credits
Items marked “Final Sale”, “Non-Returnable”, or “Clearance” on the product page
Customised, embroidered, or personalised products
Items returned without original packaging or with damaged packaging
8. Sale & Discounted Items
Good news: Sale and discounted items are eligible for returns and exchanges under the same 7-day policy. Shop confidently during our sales — no separate restrictions apply.
9. Damaged, Defective, or Wrong Items
Report within 48 hours of delivery with your unboxing video and photos of the issue.
We will arrange a free reverse pickup and either resend the correct item or issue a full refund (including shipping charges), as per your preference.
Reports raised after 48 hours for damage/wrong item claims are subject to additional review and may not be accepted.
If you receive a visibly tampered or damaged package, refuse delivery and inform us immediately.
10. Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not been dispatched.
To cancel, contact us immediately at support@jalashka.com or via WhatsApp with your order number.
Once dispatched, cancellation is not possible — please initiate a return after delivery.
Prepaid order cancellation refunds: 5–7 business days to original payment method.
COD orders cancelled before dispatch: no charges apply.
Jalashka reserves the right to cancel orders due to stock unavailability, payment issues, pricing errors, or suspected fraud, with a full refund where applicable.
11. Orders from Other Platforms
Returns and exchanges on this policy apply only to orders placed directly on jalashka.com. If you purchased a Jalashka product through a third-party marketplace (e.g., Amazon, Myntra, Nykaa Fashion), please contact that platform directly for return assistance under their applicable policies.
12. Grievance & Escalation
If your return/refund concern is not resolved within the stated timelines, you may escalate to our Grievance Officer (details in Privacy Policy, Section 11) or approach the National Consumer Helpline at 1800-11-4000.
Need help with a return?
Our team responds within 24 hours, Mon–Sat, 10am–6pm IST.
