1. Shipping Coverage

• Jalashka delivers to all serviceable pin codes across India through trusted logistics partners.
• We currently do not offer international shipping.
• During checkout, enter your pin code to confirm delivery availability. If your area is unserviceable, you will be notified before payment.
• For remote or difficult-to-access locations (e.g., certain areas in Northeast India, Jammu & Kashmir, Andaman & Nicobar Islands), delivery timelines may be extended.

2. Shipping Charges

Shipping charges (if any) are clearly displayed at the checkout page before you complete payment. Jalashka reserves the right to revise shipping charges at any time without prior notice.

3. Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days of payment confirmation (or order placement for COD).
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak sale periods (e.g., festive sales, end-of-season sales), processing time may extend to 3–4 business days. We will communicate any significant delays.
• You will receive a dispatch confirmation email and SMS with a tracking link once your order leaves our warehouse.

4. Delivery Timelines

Delivery timelines are estimates and not guaranteed. Actual delivery may be affected by factors outside our control, including carrier delays, weather conditions, or public holidays.

5. Order Tracking

• Once dispatched, you’ll receive an email and SMS with your AWB (Airway Bill) number and a tracking link.
• Tracking information may take up to 24 hours to activate after dispatch.
• You can also track your order by logging into your Jalashka account under “My Orders”.
• For tracking assistance, contact us at support@jalashka.com with your order number.

6. Delivery Attempts & Failed Delivery

• Our logistics partners will typically make up to 3 delivery attempts. After the third failed attempt, the order will be returned to our warehouse.
• For COD orders, our delivery partner may call you before attempting delivery. Please ensure your registered phone number is reachable.
• If a delivery fails due to incorrect address, refusal to accept, or unavailability, the order will be marked as “Return to Origin” (RTO). We will contact you to reattempt delivery; however, additional shipping charges may apply.
• For prepaid orders returned due to failed delivery, a refund will be processed after deducting applicable shipping and return charges.

7. Packaging

• All Jalashka orders are packed in branded, protective packaging designed to ensure your garments arrive in perfect condition.
• Each shipment is securely sealed and tamper-evident.
• If you receive a package that appears visibly damaged, tampered with, or opened at the time of delivery, refuse to accept it and immediately notify our support team with photos. Do not open a damaged or tampered package.

8. Unboxing Video Requirement

9. Delayed or Lost Shipments

• If your order has not arrived by the estimated delivery date, first check your tracking link for updates.
• If the tracking shows no update for more than 5 business days after dispatch, contact us at support@jalashka.com with your order number.
• If an order is confirmed lost in transit, we will either re-dispatch the order (subject to availability) or issue a full refund, including any shipping charges paid.
• Jalashka is not liable for delays caused by the logistics partner, natural events, or government restrictions. However, we will actively assist in resolution.

10. Cash on Delivery (COD)

• COD is available for eligible pin codes and orders up to ₹10,000.
• Payment must be made in full at the time of delivery in cash (exact amount preferred).
• Repeated non-acceptance of COD orders may result in restriction of COD facility on your account.
• For COD orders returned due to non-acceptance, no refund is applicable as no online payment was made. However, you may re-order the item as a prepaid order.

11. Address Changes

• You may request a change of delivery address before your order is dispatched by contacting us immediately at support@jalashka.com.
• Once an order is dispatched, the delivery address cannot be changed.
• Jalashka is not responsible for orders delivered to an incorrect address provided by the customer.

12. Split Shipments

• On occasion, items from a single order may be shipped in separate packages — for example, if products are dispatched from different fulfilment locations or at different times.
• If your order is split, you will receive a separate dispatch confirmation and tracking link for each package.
• Partial non-delivery (one package delivered, another delayed) should be reported to us at support@jalashka.com within 48 hours of the first confirmed delivery.
• The 7-day return window for each item begins from the date that specific item is delivered to you.

13. Liability & Force Majeure

Jalashka is not responsible for delays or non-delivery caused by circumstances beyond our or our logistics partner’s reasonable control, including natural disasters, floods, strikes, government-imposed restrictions, or pandemic-related disruptions. In such cases, we will keep you informed and work toward the earliest possible resolution.