Return & Exchange Policy

1. Return Window

You may initiate a return or exchange request within 7 days of the date of delivery as confirmed by our logistics partner’s tracking system. Requests raised after this window will not be accepted.

We recommend raising your request as early as possible. If you face any difficulty, contact us at support@jalashka.com.

2. Eligibility Conditions

To qualify for a return or exchange, the item must meet all of the following:

• Return requested within 7 days of delivery
• Item is unused, unworn, and unwashed
• All original tags, labels, and packaging are intact and attached
• Item is free from stains, perfume, deodorant, makeup, or any post-delivery damage
• Item was not marked “Non-Returnable” or “Final Sale” at the time of purchase
• The correct item is handed over to the courier at the time of pickup — Jalashka is not responsible for items incorrectly handed over

3. Unboxing Video Policy

For claims related to wrong items, missing products, or damaged goods, an unboxing video showing the sealed package being opened is required. Please record this video whenever you receive a Jalashka order. Claims without video proof may not be accepted.

4. How to Initiate a Return or Exchange

Step 1 — Raise a Request

Email support@jalashka.com or WhatsApp us within 7 days of delivery. Include: Order number, item(s) to return/exchange, reason, and photos (if defective or wrong item).

Step 2 — Approval

Our team reviews your request within 2 business days. You’ll be notified of approval or rejection with reasons.

Step 3 — Reverse Pickup

For approved returns, we arrange a free reverse pickup from your delivery address. Our courier will make up to 3 pickup attempts. If all 3 are missed, the return request will be cancelled.

Step 4 — Quality Check

After pickup, our quality team inspects the item within 2 business days. You’ll be notified of the outcome.

Step 5 — Refund or Exchange

Upon successful QC, your refund will be initiated or your exchange item dispatched within the timelines below.

5. Refund Options & Timelines

6. Exchange Policy

• Exchanges are available for a different size or colour of the same product, subject to availability.
• If the required size or colour is unavailable, we will offer store credit or a full refund.
• Only one exchange per order item is permitted. Exchanged items cannot be exchanged again.
• Exchange items are dispatched within 5–7 business days after the original item passes QC.

6A. Size & Fit Disclaimer

Each product page has a detailed, garment-specific size chart. We strongly recommend measuring yourself before placing an order and comparing with the chart provided.

7. Non-Returnable Items

The following are not eligible for return or exchange under any circumstances:

• Innerwear, lingerie, swimwear, shapewear (hygiene reasons)
• Items that are worn, washed, altered, or damaged after delivery
• Items with removed, cut, or tampered tags or labels
• Gift cards, vouchers, and promotional credits
• Items marked “Final Sale”, “Non-Returnable”, or “Clearance” on the product page
• Customised, embroidered, or personalised products
• Items returned without original packaging or with damaged packaging

8. Sale & Discounted Items

9. Damaged, Defective, or Wrong Items

• Report within 48 hours of delivery with your unboxing video and photos of the issue.
• We will arrange a free reverse pickup and either resend the correct item or issue a full refund (including shipping charges), as per your preference.
• Reports raised after 48 hours for damage/wrong item claims are subject to additional review and may not be accepted.
• If you receive a visibly tampered or damaged package, refuse delivery and inform us immediately.

10. Cancellations

• Orders may be cancelled within 12 hours of placement, provided they have not been dispatched.
• To cancel, contact us immediately at support@jalashka.com or via WhatsApp with your order number.
• Once dispatched, cancellation is not possible — please initiate a return after delivery.
• Prepaid order cancellation refunds: 5–7 business days to original payment method.
• COD orders cancelled before dispatch: no charges apply.
• Jalashka reserves the right to cancel orders due to stock unavailability, payment issues, pricing errors, or suspected fraud, with a full refund where applicable.

11. Orders from Other Platforms

Returns and exchanges on this policy apply only to orders placed directly on jalashka.com. If you purchased a Jalashka product through a third-party marketplace (e.g., Amazon, Myntra, Nykaa Fashion), please contact that platform directly for return assistance under their applicable policies.

12. Grievance & Escalation

If your return/refund concern is not resolved within the stated timelines, you may escalate to our Grievance Officer (details in Privacy Policy, Section 11) or approach the National Consumer Helpline at 1800-11-4000.