Frequently Asked Questions

Browse our collection, select your size and colour, and click “Add to Cart.” When ready, proceed to checkout, enter your delivery address, and choose a payment method. You’ll receive an order confirmation via email and SMS.

We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, Wallets (Paytm, Amazon Pay), EMI on eligible cards, and Cash on Delivery (COD) for eligible pin codes. All prices are inclusive of GST.

Yes. All transactions use SSL encryption and are processed by RBI-compliant, PCI-DSS certified payment gateways. We never store your card details. Jalashka will never ask for your OTP, CVV, or PIN via call or message.

Orders can be cancelled within 12 hours of placement, as long as they haven’t been dispatched. You can also request an address change before dispatch. Contact us immediately at support@jalashka.com with your order number.

Check your spam/junk folder first. If not found, log into your account to check “My Orders”. Still not there? Contact us at support@jalashka.com with your registered phone number and we’ll help verify your order.

Don’t worry — this usually resolves in a few minutes. Check your account after 15 minutes. If the order isn’t visible and the amount was deducted, email us at support@jalashka.com with your payment screenshot. Failed transactions are typically auto-refunded by your bank within 5–7 business days.

Yes, we deliver to all serviceable pin codes across India. Enter your pin code at checkout to confirm availability. We currently do not ship internationally.

Orders are dispatched within 1–2 business days. After dispatch: metro cities (Mumbai, Delhi, Bangalore, Pune, etc.) receive orders in 2–4 business days; Tier 2/3 cities in 4–6 business days; remote areas up to 10 business days.

Once dispatched, you’ll receive a tracking link via email and SMS. Tracking activates within 24 hours of dispatch. You can also log into your account under “My Orders” for live tracking. For help, email us with your order number.

First check with family members, neighbours, or your building reception. If still not found, contact us within 48 hours of the delivery status update at support@jalashka.com. We’ll raise an investigation with the logistics partner immediately.

If the package appears visibly tampered or damaged at delivery, refuse to accept it and contact us immediately. If you’ve already accepted it, record an unboxing video as proof and raise a complaint within 48 hours with photos.

Yes, COD is available for eligible pin codes on orders up to ₹10,000. A flat COD handling fee (displayed at checkout) applies. Please have the exact amount ready at delivery. Repeated non-acceptance of COD orders may result in restriction of this facility.

You have 7 days from the date of delivery to raise a return or exchange request. Items must be unused, unwashed, and have all original tags and packaging intact.

Email support@jalashka.com or WhatsApp us within 7 days of delivery. Share your order number, item(s) to return, and reason. Our team will guide you and arrange a free reverse pickup.

Yes, if your item passes QC. Choose store credit (processed in 24–48 hours) or refund to your original payment method (5–10 business days). Shipping charges are non-refundable unless the return is due to our error. For COD orders, refund is sent to your bank account/UPI.

Yes, exchanges are available for a different size or colour of the same product (subject to availability). Only one exchange per item is allowed. If your size is out of stock, we’ll offer store credit or a full refund.

Yes! At Jalashka, sale and discounted items follow the same 7-day return and exchange policy. No separate restrictions apply — shop confidently during our sales.

We’re sorry! Contact us within 48 hours of delivery with your unboxing video and photos. We’ll arrange a free pickup and send a replacement or full refund (including shipping) — whichever you prefer.

An unboxing video protects both you and us. For claims involving wrong items, missing products, or damage, the video showing the sealed package being opened is required to verify the issue. We recommend recording it for every order received.

Innerwear, lingerie, swimwear, shapewear (hygiene reasons), items marked “Final Sale” or “Non-Returnable”, customised/personalised products, and items that have been worn, washed, or have tags removed are not eligible for return.

Every product page has a garment-specific size chart. Measure your bust, waist, and hips and compare with our guide. If between sizes, we recommend sizing up for comfort. You can also WhatsApp us for personalised size advice before ordering.

Minor variations in colour can occur due to your device’s screen settings (brightness, colour temperature). We photograph products to be as accurate as possible, but subtle variations are not considered defects and may not qualify for a return.

Some popular styles are restocked. Click “Notify Me” on a sold-out product page to get an email alert if it returns. Follow us on Instagram for restock announcements and new arrivals.

Care instructions are printed on each garment’s label and listed on the product page. In general: hand wash or gentle machine wash in cold water, do not bleach, lay flat to dry, iron on low heat inside-out. Following care instructions also ensures your return eligibility is maintained.

You can shop as a guest without creating an account. However, an account lets you track orders, view history, save addresses, and access store credits easily — it takes under a minute to set up.

Click “Unsubscribe” at the bottom of any marketing email, or reply STOP to any promotional SMS. You can also update preferences in your account settings. Note: transactional messages (order confirmations, shipping updates) will continue regardless.

Email privacy@jalashka.com with your registered email and a deletion request. We’ll process it within 30 days. Some data may be retained for legal compliance (e.g., tax records) as required by Indian law.

As required under the IT Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, we have a designated Grievance Officer. Details are available in our Privacy Policy (Section 11). You can email grievance@jalashka.com for escalated concerns. We respond within 30 days.